| Learning objectives for |
| Interpersonal Skills |
- Team Management
- Set goals and expectations in teams
- Prepare a work plan
- Delegate and divide responsibilities
- Prepare, give, and receive feedback to enhance individual and team performance
- Facilitation and Meeting Management
- Prepare a meeting agenda
- Facilitate a meeting
- Prepare meeting minutes
- Conflict Management
- Recognize, choose, and apply appropriate conflict management strategies
- Oral and Written Communication
- Prepare and deliver clear, concise, and proofread business correspondence using standard business formats
- Memo, email, agenda, minutes, and business letter
- Create and deliver polished professional presentations utilizing appropriate elements of persuasion and information
- Negotiation
- Prepare opening, desired, and walk-away positions
- Engage in one-on-one and team negotiations
- Professionalism
- Prepare and deliver concise personal introductions (e.g. an elevator speech)
- Demonstrate appropriate dress consistent with a professional environment
- Demonstrate appropriate conduct in a professional environment starting with the classroom (responsiveness, punctuality, courtesy, accountability, appropriateness, timeliness, and respect)
- Attend class regularly
- Arrive on time
- Adhere to deadlines
- Ethical Decision Making
- Use ethics tests to screen contemplated decisions or actions
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